Refund policy

Every item we sell is printed to order, just for you. Nothing sits in a warehouse waiting, which keeps our range wide and our waste low — but it also means we handle returns a little differently from a store selling off the shelf.

Change of mind

Because each item is printed when you order it, we’re not able to accept returns or exchanges for change of mind, including orders placed in the wrong size or colour. Please check the size guide on the product page before ordering, and get in touch if you’re unsure — we’d rather help you pick the right size than have you end up with the wrong one.

Damaged or defective items

Contact us within 30 days of delivery with your order number and a photo, and we'll make it right with a free replacement or a full refund.

Orders that don’t arrive

If tracking shows your order as delivered but you haven’t received it, or if it hasn’t moved for an unusually long time, contact us and we’ll investigate with the carrier.

Cancelling an order

Orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible — we’ll cancel it if it hasn’t started printing yet. Once an item is in production we can’t cancel it.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days for the money to appear on your statement.